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FAQ

  • Why is the withdrawal hour limited?

    LinkBox stores all of the customer’s asset in a perfect cold wallet. As the cold wallet is hand-operated, we owe your understanding for the time-limited withdrawal service
  • Why is the transfer of cryptocurrency delayed?

    The time required for transfer varies depending on the individual trait of each cryptocurrency, ranging from 10 to 30 minutes. Unconfirmed transactions piling up on the blockchain network occasionally result in the transfer delay, which is irrelevant to LinkBoX operation.
  • I sent my cryptocurrencies to a wrong address. What can I do?

    LinkBox does not compensate for the transaction error caused by the negligence of users. Please make sure that you enter an exact address before transfer